My Help Desk login is no longer working

Modified on Fri, 07 Jun 2024 at 10:29 AM

On March 15, 2016 MotionMail changed to a new help desk system.   After you submit a ticket you will receive 2 emails:


  1. MotionMail User Activation - This email will include a link that will allow you to set up a password for your new MotionMail Support Account.  Your password/email does not have to match the credentials you used for your actual MotionMail Account.
  2. Ticket Received - This email is an acknowledgement that we have received your ticket.   This ticket includes a link that will take you directly to your ticket.  (Note that you will need to have followed the instructions in the user activation email before you can view the ticket)



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