On March 15, 2016 MotionMail changed to a new help desk system. After you submit a ticket you will receive 2 emails:
- MotionMail User Activation - This email will include a link that will allow you to set up a password for your new MotionMail Support Account. Your password/email does not have to match the credentials you used for your acutal MotionMail Account.
- Ticket Received - This email is an acknowledgement that we have received your ticket. This ticket includes a link that will take you directly to your ticket. (Note that you will need to have followed the instructions in the user activation email before you can view the ticket)