FAQ

Default solution folder, feel free to edit or delete it.

How do I create a MotionMail Timer
Follow these steps to create a MotionMail Timer.  When you are finished you will have the embed code necessary to add to your emails. Sign up for a new...
Thu, 9 Jan, 2020 at 1:17 PM
My emails show the countdown timer embed code instead of the timer itself. What am I doing wrong?
If you are seeing the embed code instead of the countdown timer, this might be because you're trying to add the embed code directly to an email compose...
Fri, 10 Nov, 2017 at 9:30 AM
How do I include a countdown timer in my emails?
Including a MotionMail countdown timer is easy.  Just follow these instructions: Create a new timer in the MotionMail Portal    Sign in to MotionMail at...
Mon, 24 Feb, 2020 at 9:25 AM
How do I use transparent backgrounds?
Transparency is a new feature as of February 12th, 2018. Timer Backgrounds: Transparent vs. Solid  Setting the background to transparent allows your...
Mon, 12 Feb, 2018 at 5:12 PM
What are the 2x and 3x display options?
New!  Functionality added March 10, 2018 All of our paid plans (Bootstrap, Startup, and Enterprise) allow a user to create a timer URL that indicates th...
Thu, 8 Mar, 2018 at 1:31 PM
How do I center the MotionMail timer?
The MotionMail timer is simply an image tag, so you can center it the same way way you center other images in your email template. You can either do this th...
Fri, 10 Jan, 2020 at 10:50 AM
Can we have countdown timers with different end dates each recipient?
Our countdown timers are intended to countdown to a specific date and time.  Each timer has one end date and time associated with it. We do offer an A...
Tue, 30 May, 2017 at 9:47 AM
Can the MotionMail timers be delivered by HTTPS?
New!  Functionality added March 10, 2018 All of our paid plans (Bootstrap, Startup, and Enterprise) allow a user to create a timer URL that will delive...
Thu, 8 Mar, 2018 at 1:34 PM
Why does my timer stop counting down after a while when I view it in an email?
The MotionMail countdown timer is developed with the constraints of email in mind. We optimize the size of our timer images by limiting the duration to 45 s...
Wed, 9 Mar, 2016 at 11:06 AM
How does MotionMail deal with time zones?
One of the important benefits of using MotionMail is that you no longer have to worry about sending emails to people in different time zones.  No calculatio...
Fri, 11 Mar, 2016 at 5:13 PM