FAQ

Default solution folder, feel free to edit or delete it.

My emails show the countdown timer embed code instead of the timer itself. What am I doing wrong?
If you are seeing the embed code instead of the countdown timer, this might be because you're trying to add the embed code directly to an email compose...
Fri, 10 Nov, 2017 at 12:30 PM
Why does my timer stop counting down after a while when I view it in an email?
The MotionMail countdown timer is developed with the constraints of email in mind. We optimize the size of our timer images by limiting the duration to 45 s...
Wed, 9 Mar, 2016 at 2:06 PM
How does MotionMail deal with time zones?
One of the important benefits of using MotionMail is that you no longer have to worry about sending emails to people in different time zones.  No calculatio...
Fri, 11 Mar, 2016 at 8:13 PM
Are countdown timers customizable?
Absolutely! We offer several different timer styles and you have the flexibility for your timer to include days or just show hours, minutes and seconds. ...
Wed, 26 Apr, 2017 at 12:48 PM
How do I include a countdown timer in my emails?
Including a MotionMail countdown timer is easy.  Just follow these instructions: Create a new timer in the MotionMail Portal.    Choose a timer styl...
Tue, 9 Jan, 2018 at 3:33 PM
What counts as an impression?
An impression is counted every time an email containing your timer is opened. This means that if a recipient opens the email more than once, multiple impres...
Wed, 9 Mar, 2016 at 2:10 PM
What is MotionMail?
MotionMail provides an easy way to include countdown timers in your email campaigns. It's a great new way to enhance the look of your emails and engage...
Wed, 9 Mar, 2016 at 2:11 PM
Who uses MotionMail?
MotionMail could be used by practically anyone sending out emails announcing a deadline. Retailers, event planners, you name it. Use MotionMail to show how ...
Wed, 9 Mar, 2016 at 2:18 PM
API Information
This is for advanced users. If you would like to use the same countdown timer design with a different DateTime or a dynamic DateTime generated from your se...
Thu, 20 Sep, 2018 at 9:00 PM
My Help Desk login is no longer working
On March 15, 2016 MotionMail changed to a new help desk system.   After you submit a ticket you will receive 2 emails: MotionMail User Activat...
Tue, 15 Mar, 2016 at 4:30 PM