Plans & Pricing

How do I close my account?
There are two options to close your account with MotionMail: Downgrade to the Free Plan - This is our recommended solution, because it allows you to kee...
Wed, 6 Dec, 2017 at 12:49 PM
What counts as an impression?
An impression is counted every time an email containing your timer is opened. This means that if a recipient opens the email more than once, multiple impres...
Wed, 9 Mar, 2016 at 2:11 PM
What happens when I run out of credits?
It depends. If you are on our Free Plan the timer will no longer render. All of our premium plans allow for overage. This means that your timer will continu...
Fri, 11 Mar, 2016 at 8:18 PM
Why is my credit card getting denied?
We're not sure either!  It could be because of your banks fraud protection, or possibly because you recently made changes to your billing informa...
Fri, 11 Mar, 2016 at 8:19 PM
What is a credit and how many do I get?
Credits are used to keep track of your usage of MotionMail. A credit is used up every time someone views an email containing your countdown timer - an impre...
Fri, 11 Mar, 2016 at 8:20 PM
I need an invoice. Where can I find it?
Your invoices are located in the Billing section of your MotionMail dashboard.  You can access them by following these instructions: Log into the Motion...
Thu, 11 Jan, 2018 at 6:24 PM
How do I add my VAT number?
You can link a VAT number to your account by entering it on the Profile page in your dashboard. The VAT number will be included in the receipts that are l...
Mon, 25 Apr, 2016 at 1:06 PM
How do I upgrade my account to a paid plan?
If you have been using the Free Plan and feel the time is right to upgrade to a paid plan, please follow these instructions: Login to your MotionMail ...
Tue, 20 Dec, 2016 at 7:48 PM
What happens to my credits if I downgrade my account?
The Startup and Enterprise plans both offer Credit Rollover where unused credits are automatically carried over to the next month.   You cannot transfer ro...
Thu, 5 Jan, 2017 at 12:41 PM