FAQ

Frequently Asked Questions

Are countdown timers customizable?
Absolutely!  MotionMail timers can be customized in the following ways: Choose 1 of 4 timer styles Choose from 37 different languages Choose your e...
Mon, 23 Nov, 2020 at 12:25 PM
What is MotionMail?
MotionMail provides an easy way to include countdown timers in your email campaigns. It's a great new way to enhance the look of your emails and engage...
Wed, 9 Mar, 2016 at 11:11 AM
Who uses MotionMail?
MotionMail could be used by practically anyone sending out emails announcing a deadline. Retailers, event planners, you name it. Use MotionMail to show how ...
Wed, 9 Mar, 2016 at 11:18 AM
API Information
This is for advanced users. If you would like to use the same countdown timer design with a different DateTime or a dynamic DateTime generated from your se...
Mon, 10 Feb, 2020 at 1:38 PM
My Help Desk login is no longer working
On March 15, 2016 MotionMail changed to a new help desk system.   After you submit a ticket you will receive 2 emails: MotionMail User Activat...
Tue, 15 Mar, 2016 at 1:30 PM
What does the MotionMail branding look like?
If you are taking advantage of our Free Plan, your timers will display with our branding: Prefer to display your timers without the MotionMai...
Tue, 1 Sep, 2020 at 11:50 AM
Timer language options
We currently support the following languages: Arabic Bulgarian Chinese (simplified) Chinese (traditional) Catalan Croatian Czech Danish Dutch Eng...
Fri, 10 Jan, 2020 at 1:05 PM
Can I use MotionMail timers on my web page?
Although you could add on of our timers to a web page, it's not the best solution. since the MotionMail countdown timer is developed with the constrai...
Wed, 18 Nov, 2020 at 5:10 PM
Responsive countdown timers
Add the same styling to your timer embed code as you would to make images in your email template responsive: img {     width: 100%;     height:...
Mon, 27 Jun, 2016 at 1:13 PM