FAQ

Default solution folder, feel free to edit or delete it.

Are countdown timers customizable?
Absolutely! We offer several different timer styles and you have the flexibility for your timer to include days or just show hours, minutes and seconds. ...
Wed, 26 Apr, 2017 at 9:48 AM
What is MotionMail?
MotionMail provides an easy way to include countdown timers in your email campaigns. It's a great new way to enhance the look of your emails and engage...
Wed, 9 Mar, 2016 at 11:11 AM
Who uses MotionMail?
MotionMail could be used by practically anyone sending out emails announcing a deadline. Retailers, event planners, you name it. Use MotionMail to show how ...
Wed, 9 Mar, 2016 at 11:18 AM
API Information
This is for advanced users. If you would like to use the same countdown timer design with a different DateTime or a dynamic DateTime generated from your se...
Mon, 10 Feb, 2020 at 1:38 PM
My Help Desk login is no longer working
On March 15, 2016 MotionMail changed to a new help desk system.   After you submit a ticket you will receive 2 emails: MotionMail User Activat...
Tue, 15 Mar, 2016 at 1:30 PM
What does the MotionMail branding look like?
If you are taking advantage of our Free Plan, your timers will display with our branding: Prefer to display your timers without the MotionMai...
Mon, 21 Mar, 2016 at 10:48 AM
Timer language options
We currently support the following languages: Arabic Bulgarian Chinese (simplified) Chinese (traditional) Catalan Croatian Czech Danish Dutch Eng...
Fri, 10 Jan, 2020 at 1:05 PM
Can I use MotionMail timers on my web page?
Although you could add on of our timers to a web page, it's not the best solution. since the MotionMail countdown timer is developed with the constrai...
Wed, 30 Oct, 2019 at 9:51 AM
Responsive countdown timers
Add the same styling to your timer embed code as you would to make images in your email template responsive: img {     width: 100%;     height:...
Mon, 27 Jun, 2016 at 1:13 PM